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Frequently Asked Questions
What payment method do you accept?
We use Stripe to accept Malaysia Online Banking and Credit Card methods. You can use Visa, Mastercard, Maybank2U, Cimbclicks, RHB, Public Bank and etc to make payments.
How long will the delivery take?
For normal delivery within Rest of Peninsular Malaysia, it will take delivery 2 – 4 working days.
What are the product refund conditions?
Customers can contact us on damaged/wrong/faulty items within 5 days of receipt date for an exchange of that item. Customers can request for an exchange with any of the items available only with the same value or higher. Any lateness will not be entertained and item(s) will be returned back to the customers.
Can I pay cash on delivery?
No. We regret that we only accept digital payment (Visa/Mastercard/Bank Transfer) for all online delivery.
Can I buy from your shop?
Absolutely! Visit us at No.52 , theatre street 30300 Ipoh , Perak,
Malaysia. Please give us a call before you drop by.
How do you deliver my orders?
To ensure speed of delivery, we use the end-to-end services of a 3rd party delivery company. Our delivery partners are ABX Express, Citylink Express, PosLaju Express & J&T Express.
How do I check the status of my delivery?
Whatsapp us at 016-5131388 or email us at firstname.lastname@example.org
Do you ship internationally?
Nope, temporarily we only focus on Peninsular Malaysia/West Malaysia.
Where is your shop located?
We are located at No.52 , theatre street 30300 Ipoh , Perak, Malaysia. Click here for location.
What are your operating hours?
We are opened every Monday-Sunday (10am – 7pm)